Monthly Service Agreements

Product Description  -  Our monthly service agreements works similarly to an insurance policy. You pay an affordable monthly premium and get coverage when a disaster occurs. Protecting you from high labor costs associated with unexpected system failures. As a business, you need your system up and running at all times and don't need the high costs associated with a major system failure. Our monthly service agreements operate on an "Hour Block" basis which is a prepaid amount of labor hours per month at a greatly reduced price.

"Hour Block" Service Agreement

• The amount of hours in the "Hour Block" will depend on the amount of computer equipment the client owns.

• The "Hour Block" can be purchased under four different service packages. (Gold, Silver, Bronze, and Non-Commercial.)

• The "Hour Block" service coverage will depend on the package purchased.

• The "Hour Block" will be billed actual clock time for services requested. Some of our services have set labor times. Time billed to the "Hour Block" for these services will not exceed the set labor time. 

• Client pays for the "Hour Block" through affordable monthly payments.

• Once the "Hour Block" is exhausted, the client will be billed for labor at their discounted hourly rate. Any additional parts and labor charges will be added to the client's monthly statement.

Advantages of the Service Agreement

•  Helps lower the "Total Cost of Ownership" on your computer equipment, which is all the costs associated with the computer over its life time.

• Gives the client the ability to budget for services through monthly payments. Clients will know what their IT support costs will be up front. Clients also have the ability to purchase a plan that they can afford to help lower support costs in this down economy. Plan flexibility.

• Allows the client to gain great confidence knowing that their computer and network systems are professionally maintained, and that the possibility of high unexpected costs is greatly reduced. Provides reassurance.

• All additional parts and services are added to the clients monthly statement. Client only makes one payment a month for all needed parts and services.

• Service Agreements are loaded with incentives including:

1. 40 - 6 0%  off the normal casual labor rate.
2. Discounted hourly rates if your "Hour Block" is exhausted.
3. Plan Prepay discounts.
4. Scheduled Maintenance discounts.
5. Disaster Recovery Plan discounts.
6. Data Backup Plan setup discounts.

• Higher service priority and response times than casual clients.

• No travel charges for clients located in the Hilo and vicinity area.

• Cost effective alternative to hiring an IT support staff or purchasing a service contract from a mainland company. Reliable, fast, and friendly local service.

• Fixed pricing on most services.

• Service agreements is tax deductible for business clients.

• "No Hassle" cancellation with 30 day notice.

• Allows the customer to balance their business need

Click here to contact us and schedule an appointment to get more information on our monthly service agreements.